Returns & Exchanges

Eligibility

What can and cannot be returned

Eligible requests

Items that arrived faulty, damaged, soiled or incorrect.
Unwashed, unworn and unused items returned in their original condition within 14 days of delivery.
Approved exchanges or refunds requested through customer care before return shipment.

Not eligible

Requests submitted more than 14 days after delivery.
Items that have been washed, worn, used, altered or misused.
For hygiene reasons, intimate items must be returned unworn and with all original tags, protective liners and hygiene seals intact, where applicable.
Items sent back without prior return authorization or return instructions.

How it works

Start your request in four steps

Contact customer care within 14 days

Include your order number, product name and the reason for your return or exchange. For damaged, incorrect or faulty items, include clear photos.

Wait for authorization

Our team will review your request and, if approved, provide the return address and instructions for sending the item back.

Send the item as instructed

Return the item using the instructions provided by our customer care team. Keep your shipping receipt and tracking details until the case is completed.

Receive your resolution

After the returned item is received and reviewed, we will arrange the approved exchange or refund. Allow 3–6 business days for the after-sales team to process the request.

Refund timing & costs

What happens after approval

Return shipping: unless the item is confirmed to be faulty, damaged or incorrect, return or exchange shipping costs are the customer’s responsibility and original shipping fees are non-refundable.

Refund timing: after approval and processing, refunds are issued to the original payment method. The time it takes for the refund to appear may vary depending on your payment provider or financial institution.