FAQ

Customer care

Frequently Asked Questions

Clear answers about Ohyeah, sizing, gifting, shipping, import charges and returns—so you can shop with confidence.

About Ohyeah

Brand & gifting

What is Ohyeah?

Ohyeah is a size-inclusive lingerie and sleepwear brand founded in March 2009. We create expressive, comfortable and giftable styles across an overall size range of XS to 5XL, with a strong focus on curvy and plus-size women.

Is a gift box included?

Yes. Every order comes with Ohyeah gift-ready packaging at no extra cost.

Is my order shipped discreetly?

Yes. Orders are sent in plain outer packaging without an indication of the contents.

Fit support

Sizing

How do I choose the right size?

Please use the size chart and the size guidance on the relevant product page. Compare your measurements with the chart before ordering; if you are between sizes, we generally recommend choosing the larger size for comfort.

What sizes does Ohyeah offer?

Ohyeah offers an overall size range from XS to 5XL. The sizes available vary by style, so always check the product page before adding an item to your cart.

Delivery

Shipping, tracking & import charges

Do you offer free shipping?

Yes. Standard shipping is free on orders over $49 USD. Available shipping methods and charges for orders below this threshold are shown at checkout.

Do you ship internationally?

Ohyeah serves customers worldwide. Some destinations or products may have shipping restrictions; available delivery options are shown at checkout.

How long will my order take?

Orders are typically processed within 1–2 business days. Standard delivery is generally around 12–15 business days after dispatch; actual delivery time can vary by destination, carrier and customs processing.

Will I need to pay customs duties or import taxes?

Yes, where applicable. Import duties, taxes and customs charges are determined by the destination country and are the customer’s responsibility. These charges are not included in the item price or shipping fee unless clearly stated at checkout.

How do I track my order?

When your order is dispatched, we will email your tracking number. Tracking may take 1–2 business days to show movement after the shipment has been handed to the carrier.

After purchase

Returns & exchanges

What is your return and exchange period?

Return or exchange requests must be submitted within 14 days of delivery. Items must also meet the conditions in our Returns & Exchanges Policy.

What if my item arrives damaged, incorrect or missing?

Please contact us as soon as possible and include your order number, a description of the issue and clear photos where relevant. Our customer-care team will review the order and help with the next steps.