Returns & Exchanges
Returns & Exchanges
We want you to feel confident in your purchase. Here is a clear guide to requesting a return, exchange or solution for an order issue.
What can and cannot be returned
Eligible requests
- Items that arrived faulty, damaged, soiled or incorrect.
- Unwashed, unworn and unused items returned in their original condition within 14 days of delivery.
- Approved exchanges or refunds requested through customer care before return shipment.
Not eligible
- Requests submitted more than 14 days after delivery.
- Items that have been washed, worn, used, altered or misused.
- Items sent back without prior return authorization or return instructions.
Start your request in four steps
Contact customer care within 14 days
Include your order number, product name and the reason for your return or exchange. For damaged, incorrect or faulty items, include clear photos.
Wait for authorization
Our team will review your request and, if approved, provide return instructions and a Return Merchandise Authorization (RMA) form.
Send the item as instructed
Return the item using the instructions on your RMA form. Keep the shipping receipt and tracking details until the case is completed.
Receive your resolution
After the returned item is received and reviewed, we will arrange the approved exchange or refund. Allow 3–6 business days for the after-sales team to process the request.
What happens after approval
Return shipping: unless the item is confirmed to be faulty, damaged or incorrect, return or exchange shipping costs are the customer’s responsibility and original shipping fees are non-refundable.
Refund timing: after approval and processing, card refunds may take 7–14 business days to appear, PayPal refunds may take up to 48 hours, and store-credit refunds may take up to 24 hours.
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